Overview
Overview
At GiFree Bakery, we take great care in preparing every product, whether freshly baked goods, handmade skincare, or digital products. Due to the nature of our items, we apply different return policies according to the product type, in full compliance with UK Consumer Law.
1. Baked Goods (Perishable Products)
All our baked goods are made to order and classified as perishable items. Therefore, we cannot accept returns, refunds, or exchanges once the order has been processed and dispatched, except in cases where products arrive damaged or defective.
Damaged or Defective Items (Baked Goods)
If your order arrives damaged or defective, please contact us within 24 hours of delivery, providing clear photographs of the item and packaging. Once reviewed, we may offer:
- A partial refund
- A full refund
- A replacement (subject to availability)
Failure to report any issue within 24 hours may result in the inability to offer a refund or replacement.
Cancellations (Baked Goods)
Order cancellations may only be accepted within 24 hours of placing the order, provided production has not started. After this time, cancellations may not be possible due to the fresh, custom-made nature of our products.
2. Cosmetics and Skincare Products
Due to health, hygiene, and safety reasons, we cannot accept returns or exchanges for cosmetic or skincare items (including lip balms, oils, and creams), unless:
- The item arrives damaged or defective
- The wrong product was shipped
In such cases, please contact us within 7 days of delivery with clear photos of the issue. We will review each case individually and offer an appropriate solution.
Opened or used skincare products cannot be returned under any circumstances due to hygiene regulations.
3. Digital Products (E-books, Downloadables)
All sales of digital products are final. No refunds, exchanges, or cancellations will be granted once the digital product has been delivered or downloaded, unless:
- A technical problem prevents access or download
- The file is defective or incomplete
In such situations, please contact us immediately for technical assistance or replacement.
4. Shipping Responsibility
We package all products carefully to ensure safe delivery. However, once your order is shipped, we are not responsible for delays, loss, or damages caused by the courier. We recommend selecting tracked shipping options where available.
5. Non-Returnable Items Summary
Gift cards or vouchersdit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Perishable food items (baked goods)
Personalized or custom orders
Opened or used cosmetic/skincare products
Digital downloads
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Need help?
If you have any questions regarding returns or refunds, please contact us at:
[email protected]